At Atsani Trading Ltd, we work hard to ensure that every order is delivered safely, on time, and with the care our customers expect. This Shipping and Delivery Policy explains how we handle dispatch, delivery timelines, shipping fees, and what you can expect once you place an order.

Delivery Coverage

We deliver across Kenya. Depending on your location and the type of product you order, delivery may be handled through:

• Our in-house dispatch team for nearby locations

• Trusted courier partners for nationwide deliveries

• Special transport arrangements for large machinery or heavy equipment

We always choose the most efficient delivery option for your order.

Delivery Timelines

Delivery times vary based on distance, product size, and courier availability.
Typical timelines include:

• Within Nairobi and nearby areas: Same-day or next-day delivery

• Outside Nairobi: One to three working days

• Remote areas: Additional time may be needed depending on courier routes

Once your order is ready for dispatch, we will keep you updated on its progress.

Shipping Costs

Shipping fees depend on the weight, size, and destination of your order. All delivery charges are communicated clearly before you confirm your purchase. During certain promotions or for selected products, customers may enjoy discounted or free delivery.

Order Processing

Orders are processed as soon as payment or confirmation is received. Items in stock are dispatched immediately, while products requiring preparation or assembly may take a little more time. We will let you know if an order needs any additional processing.

Order Confirmation and Tracking

After placing an order, you will receive confirmation through phone or WhatsApp. For courier deliveries, tracking numbers may be provided where available. If tracking is not supported in your area, we will still give you updates until your item reaches you.

Damaged, Missing, or Wrong Items

We pack every order carefully, but if a product arrives damaged, incomplete, or incorrect, notify us right away. We may ask for photos to help process the issue quickly. Once verified, we will arrange a replacement, return, or refund based on our Returns and Refunds Policy.

Pickup Option

If you prefer to collect your order, you can visit our location along the Eastern Bypass in Nairobi. We encourage customers to call or message beforehand so we can prepare the items in advance.

Customer Support

If you have questions about shipping, delivery times, order status, or special delivery requests, you can reach us through:

Phone: +254 725 307022
WhatsApp: +254 725 307022
Email: info@atsanitrading.co.ke
Location: Eastern Bypass Nairobi, Nairobi, Kenya