At Atsani Trading Ltd, we want every customer to feel confident and satisfied with their purchase. We understand that sometimes a product may not be the right fit, arrive damaged, or need replacement. This policy explains how returns and refunds work and what you can expect from us.

Eligibility for Returns

You may return a product if it meets any of the following conditions:

• It arrives damaged or defective.

• You receive the wrong item.

• The product does not match the description provided.

• The item has a manufacturer fault within the warranty period.

To qualify for a return, the item should be unused, in its original condition, and with all accessories, manuals, and packaging intact. Proof of purchase is required.

Return Window

Customers are encouraged to report any issues as soon as possible. Returns are accepted within a reasonable period from the date of delivery, depending on the type of product and warranty terms. For clarity on timelines, reach out to us through our contact channels.

Refunds

Once we receive and inspect the returned item, we will update you on the approval or rejection of your refund. Approved refunds may be issued in one of the following ways:

• A replacement item, where applicable.

• Store credit for future purchases.

• A cash refund sent through your preferred payment method.

Refund processing times depend on payment providers, but we do our best to make it smooth and timely.

Non-Returnable Items

Some products cannot be returned, such as opened consumables, customized items, items damaged by misuse, and products with missing parts. If you are unsure whether your item falls into this category, we are happy to guide you.

Shipping Costs

If the return is due to our mistake, such as a wrong or faulty item, we will cover the return shipping cost. If the return is based on personal preference and the product is not defective, the customer may be responsible for return shipping.

How to Start a Return

To begin the return process, contact us through any of the following:
Phone: +254 725 307022
WhatsApp: +254 725 307022
Email: info@atsanitrading.co.ke

Our team will guide you through the steps to ensure everything is handled smoothly.